Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"ca3ae85c71051c01d89dd76f7c0d36c68f4df684_lout","branding":{"id":"6","key":"srv","name":"Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ad63626-bdaf-4d08-ac79-ffb9701d5c09/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDczZjI2NS02Y2E1LTQ2NDUtYWVhZC1iZGFkYTlmMzViOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhZDYzNjI2LWJkYWYtNGQwOC1hYzc5LWZmYjk3MDFkNWMwOSI6WyJyZWFkIl19LCJleHAiOjE3NzY3NzAxNjQsIm5iZiI6MTc3Njc2OTU2NH0.0d_ox1vDRteaQUZPdIhtXr18HPRVVwF9cYv_DHGRQUY&client=3073f265-6ca5-4645-aead-bdada9f35b8b&mode=fit","logoId":"6ad63626-bdaf-4d08-ac79-ffb9701d5c09","isLogoAvailable":true,"helpCenterTitle":"Welcome to MishiPay Support Desk","sharedPortalName":"MishiPay Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to MishiPay Support Desk","sharedPortalName":"MishiPay Support Desk","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"srv","projectId":10084,"serviceDeskId":6,"name":"Support Desk","description":"<p>Welcome! You can raise a Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"85","name":"Kiosk/SCO issue","descriptionHtml":"","callToAction":"Kiosk/SCO issue","introHtml":"","icon":10511,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"34","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[10],"key":""},{"id":"33","name":"Mobile Shopper App","descriptionHtml":"","callToAction":"Mobile Shopper App","introHtml":"<p>Choose this if you need support for the mobile shopper app</p>","icon":10471,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[9],"key":""},{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[9],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[10],"key":""},{"id":"41","name":"Retailer Dashboard","descriptionHtml":"","callToAction":"Retailer Dashboard","introHtml":"<p>Choose this if you need support for the retailer dashboard</p>","icon":10467,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"39","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[10],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Technical Support"},{"id":10,"name":"General"}],"orderMapping":{"9":[85,33,41,36],"10":[38,34,40,39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDczZjI2NS02Y2E1LTQ2NDUtYWVhZC1iZGFkYTlmMzViOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjgxMTgzNjgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2NzcwNzY0LCJuYmYiOjE3NzY3Njk1NjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.1QINVDoTnN347SIoOqgm9lldQOFv1iznxx2QLQyPs4o","targetCollection":"upload-user-collection--128118368","endpointUrl":"https://api.media.atlassian.com","clientId":"3073f265-6ca5-4645-aead-bdada9f35b8b","tokenDurationInMins":20}},"reqCreate":{"id":36,"projectId":10084,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10466,"iconUrl":"https://mishipay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10155","fieldConfigId":"10348","label":"Issue Category","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10350","label":"Kiosk","selected":false,"children":[]},{"value":"10441","label":"Cash Desk","selected":false,"children":[]},{"value":"10440","label":"mPos","selected":false,"children":[]},{"value":"10442","label":"RFID Kiosk","selected":false,"children":[]},{"value":"10439","label":"Scan & Go","selected":false,"children":[]},{"value":"10351","label":"Dashboard","selected":false,"children":[{"value":"10445","label":"Reconciliation Discrepancy","selected":false,"children":[]},{"value":"10446","label":"Payout Discrepancy","selected":false,"children":[]},{"value":"10472","label":"Refund Access","selected":false,"children":[]},{"value":"10473","label":"Analytics Discrepancy","selected":false,"children":[]},{"value":"10474","label":"Store Not Visible","selected":false,"children":[]},{"value":"10475","label":"Others","selected":false,"children":[]}]},{"value":"10352","label":"Infrastructure","selected":false,"children":[{"value":"10443","label":"Network","selected":false,"children":[]},{"value":"10444","label":"Hardware","selected":false,"children":[]}]},{"value":"10265","label":"Login/Sign up","selected":false,"children":[{"value":"10266","label":"Error Login/Sign Up","selected":false,"children":[]},{"value":"10267","label":"Disable Account","selected":false,"children":[]},{"value":"10447","label":"Worker IDs","selected":false,"children":[]},{"value":"10268","label":"Others","selected":false,"children":[]}]},{"value":"10448","label":"Loyalty","selected":false,"children":[{"value":"10449","label":"Not Available","selected":false,"children":[]},{"value":"10450","label":"Mismatch","selected":false,"children":[]}]},{"value":"10271","label":"Payments","selected":false,"children":[{"value":"10283","label":"Payment debited twice","selected":false,"children":[]},{"value":"10284","label":"Wrong amount debited","selected":false,"children":[]},{"value":"10285","label":"Refund not received","selected":false,"children":[]},{"value":"10286","label":"Not able to add card","selected":false,"children":[]},{"value":"10287","label":"Payment failing","selected":false,"children":[]},{"value":"10288","label":"Payment type not reflecting","selected":false,"children":[]},{"value":"10289","label":"Saved cards not reflecting","selected":false,"children":[]},{"value":"10290","label":"Others","selected":false,"children":[]}]},{"value":"10270","label":"Promotions/Offers","selected":false,"children":[{"value":"10278","label":"Promotions not applied","selected":false,"children":[]},{"value":"10280","label":"The wrong offer applied","selected":false,"children":[]},{"value":"10281","label":"Offer amount mismatch","selected":false,"children":[]},{"value":"10282","label":"Others","selected":false,"children":[]}]},{"value":"10451","label":"POS Log","selected":false,"children":[{"value":"10452","label":"Log Not Shipped","selected":false,"children":[]},{"value":"10453","label":"Discrepancy","selected":false,"children":[]}]},{"value":"10272","label":"Others","selected":false,"children":[{"value":"10291","label":"Reports","selected":false,"children":[]},{"value":"10292","label":"Receipts","selected":false,"children":[]},{"value":"10293","label":"Others","selected":false,"children":[]}]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/36","calendarParams":{"firstDay":0,"date":"2026-04-21T11:06:04+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMDczZjI2NS02Y2E1LTQ2NDUtYWVhZC1iZGFkYTlmMzViOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjgxMTgzNjgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc2NzcwNzY0LCJuYmYiOjE3NzY3Njk1NjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.1QINVDoTnN347SIoOqgm9lldQOFv1iznxx2QLQyPs4o","targetCollection":"upload-user-collection--128118368","endpointUrl":"https://api.media.atlassian.com","clientId":"3073f265-6ca5-4645-aead-bdada9f35b8b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}